Refund & Replacement Policy — DecorifyPK 

At DecorifyPK, we want you to shop with complete confidence. If something isn't right with your order, we'll make it right — simple as that.

🛡️ FREE Damage Replacement

If your parcel arrives damaged or broken, we will send you a brand-new replacement completely FREE — no repair, no partial refund, no arguments.

• Time limit: Report within 7 days of delivery
• What we need: A clear photo or video of the damaged item, plus your order number
• How to report: WhatsApp us at 0325-0332211 or email decorifypk.com2@gmail.com
• Once verified, your replacement ships within 2–3 working days at our cost

↩️ 7-Day Easy Returns

Changed your mind? You can return any unused item in its original packaging within 7 days of delivery for a full refund.

• The item must be unused, undamaged, and in its original packaging
• To start a return, WhatsApp us your order number at 0325-0332211
• We will confirm your return and share the return address with you on WhatsApp or email

Note: Discounted items (including Bundle & Save orders) are also eligible for returns. A discount never takes away your rights.

💸 Refund Method & Timeline

• COD orders: Refund via bank transfer / Easypaisa / JazzCash within 5–7 working days of us receiving the returned item
• Prepaid orders: Refund to your original payment method within 5–7 working days
• Damaged or wrong items: You choose — FREE replacement or full refund, with no return shipping charged

📦 Return Shipping

• Our mistake (damaged, defective, or wrong item) → we pay all shipping
• Change of mind → customer pays the return courier charges

❌ Non-Returnable Items

• Items damaged after delivery due to mishandling
• Items that are used, installed, or without original packaging
• Custom or personalized orders (if offered)

📞 Contact Us

• WhatsApp: 0325-0332211 (fastest response)
• Email: decorifypk.com2@gmail.com